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data privacy

GLS SERVICES AG, Schützenstrasse 38 O, 9100 Herisau in Switzerland, represented by Mirsad Alija, is the operator and owner of the website

The body responsible for data processing on this website is:

Name and address of the responsible authority: Mirsad Alija
GLS SERVICES AG, Schützenstrasse 38 O, 9100 Herisau in Switzerland 

Furthermore, the designated Data Protection Officer for our company is:

Name and address of the responsible authority: Eward Sijbrandij
GLS SERVICES AG, Schützenstrasse 38 O, 9100 Herisau in Switzerland

Using the website and the offers of GLS SERVICES AG partly requires the collection, processing and use of certain personal data. In doing so, we place the greatest importance on data protection and data security, and we comply with the respectively applicable data protection provisions.

I. Collection and storage of personal data

Personal data covers all information relating to an identified or identifiable natural person (e.g. name, address, telephone number, date of birth or email address).

Processing means any operation carried out with or without the aid of automated procedures or any such procedure in conjunction with personal data such as the collection, recording, organization, filing, storage, adaptation or alteration, retrieval, querying, usage, disclosure by transmission, dissemination or any other form of provision, reconciliation or linking, restriction, deletion or destruction of your data. All this takes place solely in compliance with the applicable data protection regulations.

We collect and store, to a certain extent, information that is accrued during use of the website (usage data, see 1). We collect and store personal information insofar as you give us your consent to do so in conjunction with the use of our online offers, such as when you register to subscribe to online publications, or for processing enquiries sent using our contact form or by email (master and content data, see 2.).

No prior registration is required to simply visit the website of BISSWISS AG. In this case, the following information is automatically transmitted by your web browser and stored by us in so-called log files:

Browser type and version
Operating system being used
IP address of the host computer
Date and time when you access our web pages
Web page from which you visit us (referrer URL)
Web page that you are visiting
Access method/function required by the PC making the request
Input values (e.g. file name) transferred by the computer making the request
Access status of the web server (file transferred, file not found, command not executed, etc.)

These log files are stored by us for a maximum of 60 days for the sole purpose of identifying malfunctions and for security reasons (e.g. to clarify attempted attacks) and are then deleted. Log files that have to be retained for evidence purposes are not deleted. These are stored until the respective incident has been finally clarified and can be forwarded in individual cases to investigating authorities for the purpose of identifying and tracing unauthorized access to the web server and other criminal offences. Furthermore, these log files can be statistically and anonymously evaluated by us to optimize our website. This anonymous data is stored separately from any master and content data you may have submitted so that no conclusions can be drawn about a particular person. This data is deleted after it has been evaluated.

2. Master and content data

If registration is required to use our online services and digital platforms or you otherwise provide us with personal data via the website, GLS SERVICES AG generally collects and stores the following data:

First name and family name
Phone number
Email address

This will be supplemented by information given to us by you on a purely voluntary basis which may contain personal data. Examples of such voluntary details:

Phone number
Age, date of birth

3. Processing purposes and legal basis

If you send us enquiries using the contact form, we will store your details from the enquiry form, including the contact data you have entered there, for the purpose of processing the enquiries and for the event that follow-up questions should arise. We will not pass on this data without your consent.

The data entered in the contact form is therefore processed solely on the basis of your consent (Art. 6 Para. 1 lit. a GDPR, General Data Protection Regulation). You can withdraw this consent at any time. Just send us an informal notification. The legality of the data processing activities conducted up until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to delete it, or you revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected by this provision.

We use the foregoing master and content data solely to the extent permitted by your notice of consent.

4. Duration of retention

We store your data for as long as this is necessary for the provision of our online offer and the associated services or if we have a justified interest in its continued retention. We delete your personal data in all other cases.

II. Cookies

So-called cookies are used when you visit the website at These are small text files which are stored locally in the cache of your web browser and enable the browser to be identified, and through which certain information flows to us. They enable us, for example, to make your visit to our website more convenient and user-friendly. No names, postal addresses or email addresses are stored in the cookies; they only contain an online identification. This data is removed from the session after it is ended; the session cookie is deleted.

If you want to disallow the use of cookies, you can prevent the acceptance and storage of new cookies in your browser. Refer to the help function of your browser, for example, to find out how to do this in your browser. We cannot, however, guarantee that you will be able to use all our offers without restrictions if such settings are configured in your browser. Please note that objections to the creation of usage profiles may in part function by means of an “opt-out cookie”. If you delete all the cookies, an objection may possibly no longer be taken into account and you will have to submit your objection again.

III. Social Media – Plugins

This website uses social plugins (“plugins”) from the following providers:

1. Instagram

Functions of the Instagram service may be integrated on our web pages. These functions are provided by Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This enables Instagram to associate your visit to our pages with your user account. We hereby notify you that we, as the provider of the web pages, receive no information regarding the content of the transmitted data and its usage by Instagram. For more information, please refer to Instagram’s privacy statement at

2. Google Maps

Google Maps is provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

The information generated by the cookie about your use of this website (including your IP address) can be transmitted to a server operated by Google in the USA and stored there. Google may also pass on information gathered by Maps to third parties provided that this is legally stipulated or insofar as third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other data gathered by Google. However, it cannot be ruled out that Google could identify at least single users on the basis of the received data. This means that it would be possible for personal data and personality profiles of users of the Google website to be processed for other purposes over which we have no influence and which we cannot influence. You can disable the Google Maps service to prevent data from being transmitted to Google by disabling JavaScript in your browser. However, we would like to point out that if you do this, you will not be able to use the map display on our website.

For more information, please refer to Google’s Terms of Use and Data Privacy Policy.

3. You Tube

Our website uses plugins from the YouTube site operated by Google. The pages are operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

If you visit one of our pages which features a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is told which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online contents. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit f GDPR.

For more information on how YouTube handles user data, please refer to YouTube’s privacy statement at

4. Facebook, custom audiences and Facebook marketing services
Due to our legitimate interests in the analysis, optimization and economic operation of our online service, the “Facebook Pixel” service from the Facebook social network, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is used within our online service. Facebook is certified under the Privacy Shield Agreement, and thus guarantees compliance with European data privacy legislation:
Facebook processes the data in accordance with the Facebook’s data usage policy. Accordingly, general information about the presentation of Facebook ads in Facebook’s data usage policy:
For specific information and details about Facebook Pixel and how it works, please refer to the Facebook help pages:
You may opt out of the collection of data by Facebook Pixel and the use of your details to display Facebook ads (“Facebook Pixel Opt-out” link). To set what types of ads you see in Facebook, you can go to the special page set up by Facebook, and follow the instructions given there for configuring the settings for usage-based ads:

IV. Transmission of master and content data to third parties

We only transmit your personal details to third parties if you have given us your consent, or insofar as this is necessary for the execution of existing contractual relationships, or for enforcing claims to which we are entitled, or if GLS SERVICES AG is required to do so by law or by judicial or governmental order.

We reserve the right to engage service providers for the collection and/or processing of data. Service providers only receive from us the personal data they need for their specific activity. For example, your email address can be passed on to a service provider so that it can send you a newsletter or the Bulletin that you have subscribed to. Service providers can also be engaged to provide server capacities. Service providers are usually integrated as so-called contract processors, who may only process the personal data of the users of this website in accordance with our instructions.

V. Links to other websites

The website may contain links to internet sites of other providers. After clicking the link, BISSWISS AG has no more influence over personal data (such as the IP address or the URL behind the link) transmitted to the third party by clicking the link. GLS SERVICES AG cannot accept any responsibility for the processing of such personal data by third parties.

VI. User rights

You can assert your rights against us both in writing and by sending an email to
When doing so, please make sure that we can unequivocally identify you.

You have a right to information about, as well as to correction, deletion, restriction of or objection to the processing of your personal data. Exercising your right to information is free of charge and takes place within one month after receipt of your request.

Furthermore, you have the right to revoke at any time the consent you gave us to process your personal data. All you need to do is send an informal message by email to 
The legality of the data processing conducted up until the revocation remains unaffected by the revocation.

You can also object at any time to the processing of your personal data for advertising purposes (“advertising objection”). Please note that for organizational reasons there may be an overlap between your revocation and the use of your data within the scope of an ongoing advertising campaign.

You have the right to have data which we process automatically on the basis of your consent handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only take place if it is technically feasible.

You also have the right to file a complaint with a data protection authority. You can contact the data protection authority responsible for your place of residence.

VII. Data security

GLS SERVICES AG uses technical and organizational security measures to safeguard customers’ personal data against loss, improper modifications or unauthorized access by third parties. In all cases, only authorized persons at GLS SERVICES AG have access to your personal data, and this only insofar as is necessary within the scope of the aforementioned purposes.
This site uses SSL or TLS encryption for security purposes and to protect the transmission of sensitive content, such as requests that you send to us as a site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from http: // to https: // and to the lock symbol in your browser line. If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

VIII. Amendments to the data privacy policy

GLS SERVICES AG reserves the right to update this data privacy policy. In the event of amendments, GLS SERVICES AG will make the updated data privacy policy available on the website without delay and if necessary request you to give the necessary consent.

Ready to talk?
Get in touch with us

Alte Haslenstrasse 5
9053 Teufen, Switzerland

1013 Centre Road, Ste 403S
Wilmington, DE 19805
United States of America

Our Team and subsidiaries
are represented in the
following regions:

Europe | Switzerland
North America | U.S.A.
Latin America | Mexico
Africa | South Africa
Middle East | U.A.E. Dubai
South East Asia | Malaysia
China | Shanghai